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FREQUENTLY ASKED QUESTIONS

Do I need to have a registration to place an order?

  1. Do I need to have a registration to place an order?
    You do not need to have a registration; you can order from our Site as a “guest”.

  1. How can I check the status of my order?
    In the “My Profile” section, in particular the “My orders” subsection, you can check the status of your order. If you are not registered as a user, you can check by clicking the link “Order information” in the confirmation e-mail sent by us.
  1. Can I remove items (products) from my shopping cart?
    You can always remove from your shopping cart any item (product) that you do not want before the order is processed.
  1. Can I change my order?
    You can change your order before it is processed. If you wish to change an already processed order, you can contact us through the “Contact form” on the Site or through the “Customer Service” department by calling us at this telephone number: 0877026781, or by sending an e-mail to: contact@verychi.eu.

    Keep in mind that changes are always possible if the value of the newly selected items does not exceed the value of the initially selected ones.
  1. Can I cancel my order?
    In case of any questions concerning delivery, you can contact the “Customer Service” department by calling us at the following telephone number: 0877026781, or by sending an e-mail to: contact@verychi.eu, including for potential cancellation.
  1. Can I restore my password if a forget it?
    If you forget your selected password (in case of orders as a registered user), you can restore it in section “My Profile”, and the Site will automatically generate a new password, for which you will receive a confirmation e-mail at the address specified during registration.

 

GENERAL INFORMATION

  1. How can I contact the “Customer Service” department online?
    In case of any questions related to VERYCHI, do not hesitate to contact the “Customer Service” department at e-mail: contact@verychi.eu; contact telephone number: 0877026781
  1. Are the prices in the online store the same as those in your VERYCHI store?
    Yes, the prices are the same on the Site and in our store on the territory of the Republic of Bulgaria.
  1. Can I place an order from abroad?
    Yes, you can order from abroad, in which case the delivery costs shall be borne entirely by the customer (for more information regarding delivery prices, please read the General Terms and Conditions of the Site).
  1. Can out of stock items (products) be supplied again?
    If any item (product) is out of stock, we will try to procure it as soon as possible. If it is not available, we will remove it from the Site in due time.
  1. How can I check is any item (product) is available?
    Every item without indication “Out of stock” is available for purchase. If any item (product) is not available and/or it will no longer be manufactured, we will make sure to remove it from the Site in due time. The unavailable sizes of each item (product) are marked in grey, and they cannot be selected.
  1. Will I receive the same item (product) that I see in the photograph?
    Yes, except in the cases when the items (products) are handmade; in such cases minimum differences are possible.
  1. What should I do if I receive an incorrect item (product)?
    If by chance you receive an item (product) that you have not ordered, you can return it, provided that it has not been used by you. For this purpose, please read our “Conditions for return and replacement of items (products)” or contact the “Customer Service” department.

 

REGISTRATION

It is possible to shop from Verychi.eu as a “guest” or by registering and becoming a user of the Site (the second option will facilitate your future purchases by making them faster and easier for implementation).

In order to become our user, you must follow these steps:

1. Click on the link “My Profile”.
2. Fill in the obligatory lines in the “Registration” form.
3. Confirm your profile and then we will send you a confirmation e-mail for its creation.

     

    HOW TO MAKE A PURCHASE

    In order to make an online purchase from Verychi.eu, just follow these steps:

    1. Select the item you are interested in from the product catalogue (in the size and color you desire).
    2. Press the button “Add to cart”. Then you can choose between “Continue shopping” or “Process the order”.
    3. It is important to know that you can place your order in two ways – as a “guest” of the Site or by registering and becoming our user.
    4. After correct entry of your data, press the button “Confirm”.
    5. Choose a payment method.
    6. You will receive a confirmation e-mail about your purchase.

      Purchases made from Verychi.eu are completely secure. We ensure the security of your personal data (for more information, please read our Privacy Policy).

       

      DELIVERY

      1. Where can I receive my order on the territory of the Republic of Bulgaria?
        Your order can be delivered to a Speedy office or to a specified address on the territory of the Republic of Bulgaria.
      1. What is the price and term of delivery of my order?
        The term of delivery to a Speedy office or to your specified address on the territory of the Republic of Bulgaria shall be from 1 (one) to 2 (two) business days. The delivery is free of charge within the Republic of Bulgaria. You will be notified about the actual day and time of delivery by text message (SMS) to your specified contact telephone.
      1. International deliveryYour order can be delivered outside the territory of the Republic of Bulgaria to other member-states of the European Union and the European Economic Area, as well as all around the world (outside the EU/EEA).

        The term of delivery to your specified address shall be, as follows:

        • Delivery to states in the European Union: from 2 (two) to 3 (three) business days. The price of delivery shall be EUR 10 (ten).
        • Deliveries to states outside the European Union: from 3 (three) to 5 (five) business days. The price of delivery shall be EUR 20 (twenty).
      1. How can I make sure that I have placed my order correctly?
        After you place your order and make the payment, you will receive a confirmation e-mail from us. If you do not receive such e-mail, we recommend that you contact us by telephone 0877026781 or by e-mail: contact@verychi.eu.

       

      RETURN

      1. What do I need to do, in order to return an item (product)?
        The items (products) must be in perfect commercial condition (unused, not washed, with their internal labels intact) and with their receipt. Items (products) can be returned to the “Verychi” store at the following address: Bulgaria, Sofia, 40 Gen. Gurko Str., free of charge, as well as by courier at the expense of the customer. Any goods purchased can be returned within 30 (thirty) days from receipt.
      1. When will I receive the amount from the return?
        If the return is approved (the items (products) are in a perfect commercial condition and the internal labels are intact), you will receive a confirmation e-mail from us and the amount paid by you for the respective item (product) will be repaid within several days (keep in mind that payments always depend on your bank). The amount will be paid via wire transfer to your specified bank account.

       

      ITEM REPLACEMENT

      1. Can I replace items (products)?
        We do not have an option for replacement of items (products).

       

      DEFECTIVE OR DAMAGED ITEM (PRODUCT)

      1. What can I do, if the item (product) received is defective?
        If you receive a defective item (product), contact us by telephone 0877026781 or by e-mail: contact@verychi.eu. We will try to resolve the problem as soon as possible.

       

      PAYMENT

      1. What payment method can I use to place my order?
        Our payment methods are, as follows: (a) payment upon delivery; and (b) payment using a debit or credit card (we accept payments with the following bank cards: Visa, VisaElectron, Maestro, MasterCard, whereas the payment will be administered by a third party – PayPal, with whom VERYCHI has a contractual relationship).
      1. Is it safe to shop online from the Site of VERYCHI?
        You can shop without any concerns, because we ensure the security of your personal data and purchases.
      1. What should I do if my card is rejected?
        Your card may have expired, reached its credit limit, or the entered data may be incorrect. We recommend that you contact the issuing bank.
      1. Can I get an invoice in the name of my company?
        Yes, you can get an invoice in the name of your company by selecting the option “Company” during processing of the order and submitting the requisite tax information.